It would appear that at some point between May 2013 (the end of the 2012/13 Season and August 2014, the start of the 2014/15 Season), the Club changed their Season Ticket terms and conditions, making it compulsory for any adult Season Ticket holder in the Lower Loft to enter with either an under-8, an under-16 or an under-21.
It would also appear that no consultation with the fans was undertaken before being implemented and that also many R’s fans were unaware of the change. Well, until the recent Stoke home game that is, when the Club tried to implement the rule.
Chaos ensued outside the Lower Loft entrance resulting in many arguments taking place with stewards and ugly scenes occurring. Despite Club assurances to the contrary, some fans were denied entry.
The Club stated that this action was taken to enforce the rule because they had received complaints from other fans in the Lower Loft regarding adults entering on junior tickets, adults not attending with a child (thus breaking the new rules) and bad language. I do wonder why the Club didn’t just do the following:
– Inspect tickets upon arrival to prevent adults entering on child tickets.
– Consult with Season Ticket holders regarding entry without their children before making the change, and also to listen to their views.
– Police the bad language. I would question what the match day stewards are there for if not to deal with such issues.
The problems with the new rule are as following:
– Adult Season Ticket holders qualify to sit in the area, having already purchased their tickets in a party which includes children.
– Children cannot always attend games, and it’s often at short notice, due to various reasons including sickness, school and other commitments etc.
– The adults obviously want to sit in the seats that they have paid for in advance (and have a contract with the Club for the use of).
– It is difficult to understand as to why an adult with a child is okay, whereas exactly the same adult without a child is not? Particularly when they have already qualified to sit in the Lower Loft.
– The adults do not want to be “re-located” as the Club calls it. This will often be at short notice, this creating hassle on the day, moving to inferior seats, and possibly not staying altogether as a group. This doesn’t enhance the “match day experience” as the CEO’s letter refers to.
– The adults, when purchasing their Season Tickets, wish to sit with their family/friends in familiar surroundings.
– What would happen in a situation when there are insufficient seats to re-locate to?
– Why, are say three adults (father, mother and adult son) not considered a “Family” when their under-16 nephew is not able to attend? It’s supposedly a “Family Stand” not an under-16 Stand!
– It is ironic that in attempting the laudable target of creating future Rangers fans with new youngsters (which everyone would agree with), the Club damages its relationship with existing adult fans, who are exactly the same adults who are actually needed to bring these new young “Rangers” to the matches.
It all sounds like part of a utopian plan which will be harmed due to the implementation of inappropriate and unnecessary rules which benefit no one.
If as a Rangers fan, you agree with the above and want to support the campaign against this unfair and discriminatory policy, please forward your email to:
This list of supporters of the campaign from the emails received will be used to petition the Club to accept that the rule is wrong and should therefore change it.
I just hope that we don’t miss too many games (by being refused entry to matches that we’ve already paid to watch) whilst all this is being sorted out.